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Business Skills

Table Of Contents
  1. POWER TALK: The Art of Business Storytelling
  2. THE GRIT FACTOR: Grit and Resilience for Professionals
  3. The Essentials of Effective Business Writing
  4. LEADERSHIP TOOLBOX: Unleashing the Leader Within
  5. THE ROLE SHIFT: Leadership Training for New Supervisors
  6. LEADERSHIP TOOLBOX: Unleashing the Leader Within
  7. CUSTOMER SERVICE CHAMPIONS: A Course on Essential Customer Service
  8. THE EQ FACTOR: Emotional Intelligence at Work
  9. EFFECTIVE BUSINESS PRESENTATION: The Art of Business Storytelling
  10. ARCHITECT IN TRAINING: Designing Learning Programs
  11. POWER TALK: The Art of Business Storytelling

POWER TALK: The Art of Business Storytelling

Program Objectives

By the end of the two-day program, business professionals will enhance their writing skills, focusing on developing the writing competencies that allow learners to become great communicators who win understanding and commitment to action.

Program Outline

  • A Comprehensive view of the Big 6 C’s of Communication
  • Start with Your Why: Writing with Purpose
  • Advanced Writing Proficiency
  • Purposeful Writing
    • Writing for Online Readers
    • Delivering Good, Neutral and Difficult News
    • Responding to Customer Complaints
    • Collecting Dues via Email
    • Giving Feedback via Email
  • The Art of Storytelling: Writing Attention-Grabbing Letters and Speeches
  • Powerful Reports and Presentations
  • Email Etiquette
  • Assertive Written Communication
  • Commitment to Learning
  • Summary and Closing

Prescribed Duration and Number Of Participants

  • Face-to-Face (with Revalida): 3 days (8 hours/day); 20 participants
  • Face-to-Face (without Revalida): 2 days (8 hours/day); 20-25 participants
  • Virtual (with Revalida): 3 days (4 hours/day); 20 participants
  • Virtual (without Revalida): 2 days (4 hours/day); 20-25 participant

THE GRIT FACTOR: Grit and Resilience for Professionals

Program Objectives

To empower participants with the mindset, skills, and strategies necessary to cultivate and sustain grit and resilience in the face of challenges, setbacks, and adversity.

By the end of this program, participants will be equipped with a resilient mindset and practical skills that will enable them to face adversity with confidence, bounce back from setbacks, and ultimately achieve their personal and professional goals with unwavering determination.

Program Outline

  • Introduction and Centering Activities
  • Learning Objectives, Expectations and Norms
  • Exploring Grit and Resilience
  • The G.R.I.T Practices
    • Growth: Developing a Growth Mindset
    • Resilience: The Adversity Quotient
    • Inspiration:
      • The Golden Circle: Know Your Why
      • The Power of Positivity
  • Tenacity: Circle of Influence
  • Workshop: The GRIT Board
  • Summary and Integration
  • Commitment to Learning
  • Closing

Prescribed Duration and Number Of Participants

Face-to-Face: 1 day (8 hours/day); 20 participants

  • Virtual: 2 days (4 hours/day); 20-25 participants

The Essentials of Effective Business Writing

Program Objectives

By the end of the two-day program, learners will be able to use the communication frameworks to create purposeful and intentional business correspondence and documents

Program Outline

  • The Communication Process
    • Why Communication Fail
    • The Cost of Miscommunication
  • The Big Six C’s of Writing
  • Effective written Communication
    • Understanding Your Purpose
    • Understanding Your Reader
  • Organizing your Thoughts
    • Using the 5 Questions
    • Arranging Main Points
    • Utilizing the ‘Rule of 3’
  • Guidelines for Effective and Engaging Day-to-Day Correspondence
  • Commitment to Learning
  • Summary and Closing

Prescribed Duration and Number Of Participants

Face-to-Face (with Revalida): 3 days (8 hours/day); 20 participants

  • Face-to-Face (without Revalida): 2 days (8 hours/day); 20-25 participants
  • Virtual (with Revalida): 3 days (4 hours/day); 20 participants
  • Virtual (without Revalida): 2 days (4 hours/day); 20-25 participant

LEADERSHIP TOOLBOX: Unleashing the Leader Within

Program Objectives

By the end of the program, the leaders will learn tools that will help them support and drive their team members’ performance at work to become effective contributors in the organization. More specifically, the learners will be able to develop managerial skills by:

  • identifying the importance of leadership in the VUCA world.
  • exploring leadership principles for self-awareness and understanding.
  • managing self by demonstrating emotional intelligence as a leader.
  • mastering skills to build, lead and manage high-performing teams.

Program Outline

  • Introduction
    • Norms
    • Expectations Setting
    • Objectives and Learning Journey
  • Leadership in the VUCA World
  • Leadership Principles
    • What is a Leader?
    • Leader vs Boss: What’s the difference?
    • Characteristics and Competencies of an Effective Leader
    • Leadership Styles: Which one is the best for me?
    • Levels of Leadership: What level am I in? What level should I be to be effective?
  • Leading Self: The 3R Framework
    • Reframe: Growth Mindset
    • Restart: Start with Your Why
    • Refocus: Positive Self-Talk/ Empowering Belief
  • Leading Others: Developing a High Performing Team
    • Communication
      • Managing Different Communicating Styles
      • Managing Difficult Conversations
      • Saying NO Without Saying No
    • Business Presentation Skills
      • ABC’s of Confidence Builders
      • Your Message: Preparing and Creating a Compelling Business Presentation
      • Your Audience: Connecting and Engaging
    • Influence and Motivate
    • Management Skills: Strategic Planning and Decision-Making
  • Application/ Action Steps
  • Commitment
  • Closing

Program Roadmap

  • Pre-workshop assessment and learning gap analysis a few weeks before workshop.
  • Possible FGD for a more targeted program
  • Delivery of training workshop

Prescribed Duration and Number Of Participants

  • Face-to-Face: 3 days face-to-face (8 hours/day)
  • Virtual via Zoom: 4 days (4 hours/day)

THE ROLE SHIFT: Leadership Training for New Supervisors

Program Objectives

The one-day new supervisor training program aims to equip participants with essential
knowledge, skills, and tools to become effective and confident supervisors, capable of leading their teams to success and fostering a positive work environment.

Program Outline

  • Introduction and Welcome
    • Centering Activity
    • Objectives, Norms and Expectation Setting
    • The Learning Journey
  • The Shift: Making the Transition to Your New Role
    • Understanding the Primary Expectations and Responsibilities of a Supervisor
    • The Role Shift Tension
      • Peer to Supervisor
      • Worker VS Organizational Leader
      • Individual Contributor VS Responsible for the Team
    • Your Leadership Style
  • Self-Leadership: Building Effective Leadership Mindset
    • Emotional Intelligence for Leaders
    • 3R Framework: Reframe, Restart, Refocus
  • Leading Your Team to Success
    • Communication and Interpersonal Skills
      • Communication Styles
      • Empathy and Active Listening
      • Managing Difficult Conversations
    • Coaching
      • GROW Coaching Framework
      • Giving Effective Feedback (Constructive and Developmental)
    • Influencing and Motivating
      • The Influence Principle
      • How to Motivate your Team for Results
    • Management Skills
      • Planning
      • Delegating
      • Problem Solving and Decision-Making
  • Commitment to Learning and Action Steps
  • Summary and Closing

Prescribed Duration and Number Of Participants

  • Virtual: 2 half days (4 hours/day); 20-25 participants
  • Face-to-Face: 2 days (8 hours/day); 20-25 participants

LEADERSHIP TOOLBOX: Unleashing the Leader Within

Program Objectives

By the end of the program, the leaders will learn tools that will help them support and drive their team members’ performance at work to become effective contributors in the organization. More specifically, the learners will be able to develop managerial skills by:

  • identifying the importance of leadership in the VUCA world.
  • exploring leadership principles for self-awareness and understanding.
  • managing self by demonstrating emotional intelligence as a leader.
  • mastering skills to build, lead and manage high-performing teams.

Program Outline

  • Introduction
    • Norms
    • Expectations Setting
    • Objectives and Learning Journey
  • Leadership in the VUCA World
  • Leadership Principles
    • What is a Leader?
    • Leader vs Boss: What’s the difference?
    • Characteristics and Competencies of an Effective Leader
    • Leadership Styles: Which one is the best for me?
    • Levels of Leadership: What level am I in? What level should I be to be effective?
  • Leading Self: The 3R Framework
    • Reframe: Growth Mindset
    • Restart: Start with Your Why
    • Refocus: Positive Self-Talk/ Empowering Belief
  • Leading Others: Developing a High Performing Team
    • Communication
      • Managing Different Communicating Styles
      • Managing Difficult Conversations
      • Saying NO Without Saying No
    • Business Presentation Skills
      • ABC’s of Confidence Builders
      • Your Message: Preparing and Creating a Compelling Business Presentation
      • Your Audience: Connecting and Engaging
    • Influence and Motivate
    • Management Skills: Strategic Planning and Decision-Making
  • Application/ Action Steps
  • Commitment
  • Closing

PROGRAM ROADMAP

  • Pre-workshop assessment and learning gap analysis a few weeks before workshop
  • Possible FGD for a more targeted program
  • Delivery of training workshop

Prescribed Duration and Number Of Participants

  • Face-to-Face: 3 days face-to-face (8 hours/day)
  • Virtual via Zoom: 4 days (4 hours/day)

CUSTOMER SERVICE CHAMPIONS: A Course on Essential Customer Service

Program Objectives

The objective of this customer service program is to equip participants with the essential skills, knowledge, and mindset required to deliver exceptional customer experiences consistently.

Program Outline

  • Introduction and centering activities
  • Learning objectives and expectations
  • The Importance of Customer Service
  • Becoming a Customer Service Champion
    • ATTITUDE: Embracing a winning mindset
    • PRESENCE: You are the face of the company
      • Successful face-to-face communication
      • Visual impressions (gestures, facial expression, poise, grooming,
        professional presence)
    • COMMUNICATION: Confidence and Credibility
      • Vocal Impressions
      • Verbal Impressions
  • Championing the Customer: Adopting a Customer-Centric Mindset Understanding the importance of putting customers at the heart of every interaction and decision
    • Understanding our customer
    • Types of Customers
    • Customer Needs and Exceeding Expectations
    • Delighting the Customer
    • Customer Relations Management: WCRC
  • Customer Champion Skills
    • Active Listening and Empathy Understanding customers’ needs, concerns, and emotions better, leading to more effective problem-solving and rapport-building
    • Effective Communication
      • Enhancing verbal and written communication skills to convey information clearly,
        professionally, and in a manner that fosters positive customer interactions.
    • Assertive Communication
      • Refusing requests without saying NO
      • Challenging Conversations
  • Application: Roleplay and Feedback
  • Commitment to my Customers
  • Summary and Integration
  • Closing

Prescribed Duration and Number Of Participants

  • Virtual (with Revalida): 3 half days (4 hours/day); 20 participants
  • Virtual (without Revalida): 2 half days (4 hours/day); 20-25 participants
  • Face-to-Face (with Revalida): 3 days (8 hours/day); 20 participants
  • Face-to-Face (without Revalida): 2 days (8 hours/day); 20-25 participants

THE EQ FACTOR: Emotional Intelligence at Work

Program Objectives

To help participants develop their emotional intelligence skills for improved workplace
relationships, communication, and overall performance.

Program Outline

  • Introduction and Welcome
    • Centering Activities
    • Objectives and Expectations
    • Norms and Learning Roadmap
  • Emotional Intelligence 101
    • What is EmotionaI Intelligence (EI)
    • The Science Behind EI
    • How EI Can Help Me and My Team Succeed
  • The EQ Factor: Exploring the 4 Components of EI
    • Self-Awareness and Self-Regulation
      • Understanding One’s Emotions and Personal Triggers
      • Practical Exercises for Improving Self-Regulation
      • Emotional Self-Assessment
      • Stress Management and Coping Strategies
    • Social Awareness and Relationship Management
      • Empathy Through Active Listening and Perspective-Taking
        (Role-Playing And Scenarios)
      • Communication Styles
      • Strategies for Handling Conflict and Difficult People
  • Applying Emotional Intelligence at Work
    • Impact of EI on Team Dynamics and Collaboration
    • Action Plans to Foster EI Within Teams
    • Case Studies and Group Activities
    • Sharing Success Stories and Challenges
  • Summary and Integration
  • Commitment and Next Steps
  • Closing

Prescribed Duration and Number Of Participants

  • Face-to-Face: 1 day (8 hours) 25 participants
  • Virtual: 2 days (4 hours/day); 25 participants

EFFECTIVE BUSINESS PRESENTATION: The Art of Business Storytelling

Program Objectives

This course outline provides a structured path to help participants develop their public speaking skills progressively. It covers essential aspects like speech preparation, delivery techniques, and handling challenges, while also allowing for practical experience and feedback.

By the end of the program, the learners will be able to:

  • identify their individual challenges in public speaking and business presentations and learn ways to manage them.
  • appreciate the importance of effective public speaking skills in improving self and the business.
  • learn and apply confidence builders and use storytelling as a technique in business presentation to be able to deliver more powerful and impactful business presentations.
  • learn to prepare and create a compelling business story.
  • understand the audience and meet their needs to be able to connect to and engage them.
  • Put the learnings in practice through individual speech presentation and feedback.

Program Outline

  • Introduction and Centering Activities
  • Learning Objectives, Expectations and Norms
  • Introduction to Public Speaking
    • Importance to You and to the Business
    • Setting Personal Goals for Improvement
  • Confidence Builders
    • Attitude: Embracing a Powerful Public Speaker Mindset
      • Common Fears and Anxieties
      • Managing Nervousness
    • Behavior: Letting your Body Do the Power Talk
      • Visual Impressions and Professional Presence
      • Maximizing the Stage
    • Communication: Voice and Words
  • Your Message: Preparing and Creating a Compelling Business Story
    • Selecting A Topic and Purpose
    • Audience Analysis and Adaptation
    • Organizing and Structuring Your Message (Introduction, Body, Conclusion)
    • Creating Engaging Visuals
    • Designing Impactful Slides
    • Incorporating Visuals Without Overloading
    • Different Delivery Methods
  • Your Story: Using Business Storytelling Techniques
    • What Makes a Story a Story
    • Captivating Your Audience From The Start
    • Creating Memorable Closing Statements
  • Your Audience: Connect and Engage
    • Types of Audiences and How to Engage Them
    • Building Rapport and Principle of Likeability
    • Hooking your Audience for Maximum Engagement
  • Overcoming Challenges
    • Managing Challenging Audience Members
    • Handling Difficult Questions and Audience Feedback
    • Dealing With Unexpected Disruptions and Technical Issues
    • Adapting To Different Speaking Environments
  • Application: Individual Speech Presentations and Feedback
    • Each Participant Delivers a Prepared Speech
    • Facilitator and Peers Give Evaluations
  • Summary and Integration
  • Commitment to Learning
  • Closing

Prescribed Duration and Number Of Participants

  • Face-to-Face (with Revalida): 3 days (8 hours/day); 20 participants
  • Face-to-Face (without Revalida): 2 days (8 hours/day); 20-25 participants
  • Virtual (with Revalida): 3 days (4 hours/day); 20 participants
  • Virtual (without Revalida): 2 days (4 hours/day); 20-25 participants

ARCHITECT IN TRAINING: Designing Learning Programs

Program Objectives

By the end of the session, the learners will be able to design a learning/training program by:

  • formulating and defining learning objectives.
  • developing and designing learning visuals which will complement the content.
  • designing and developing learning activities.

Program Outline

  • Introduction and Centering Activities
  • Learning Objectives and Expectations
  • Learning Journey and Norms
  • The Learning Blueprint: Planning the Learning Roadmap
    • Learning Objectives
    • Training Design Model
    • Methodologies
    • Training Content
  • The Learning Design: Creating Engaging Content
    • Fundamentals of a Presentation
    • Deadly Sins of a Presentation
    • Outsourced Tools
    • Learning Activities
  • Skill Application: Design Presentations
    • Each participant presents their learning design
    • Facilitator and peers give evaluation and feedback
  • Summary and Integration
  • Commitment to Learning
  • Closing

Prescribed Duration and Number Of Participants

  • Face-to-Face (with Revalida): 3 days (8 hours/day); 20 participants
  • Face-to-Face (without Revalida): 2 days (8 hours/day); 20-25 participants
  • Virtual (with Revalida): 3 days (4 hours/day); 20 participants
  • Virtual (without Revalida): 2 days (4 hours/day); 20-25 participants

POWER TALK: The Art of Business Storytelling

Program Objectives

By the end of the program, the learners will be able to:

  • identify their individual challenges in public speaking and business presentations and
    learn ways to manage them.
  • appreciate the importance of effective public speaking skills in improving self and the
    business.
  • learn and apply confidence builders and use storytelling as a technique in business
    presentation to be able to deliver more powerful and impactful business presentations.
  • learn to prepare and create a compelling business story.
  • understand the audience and meet their needs to be able to connect to and engage
    them.
  • put the learnings in practice through role play and feedback.

Program Outline

  • Introduction and Centering Activities
  • Learning Objectives and Expectations
  • Business Storytelling 101
    • Fundamentals of Business Storytelling
    • How Does It Help Me and the Business?
  • ABC’s of Confidence Builders
    • Attitude: Embracing a Winning Storyteller Mindset
      • Common Fears and Anxieties
      • Managing Nervousness
      • Reframe, Restart, Refocus
    • Behavior: Letting your Body Tell the Story
      • Successful Face-to-Face Communication
      • Visual Impressions and Professional Presence
      • Maximizing the Stage
    • Communication: Voice and Words
  • Your Message: Preparing and Creating a Compelling Business Story
    • What Makes a Story a Story
    • Writing for Your Audience
    • Organizing Your Message
    • Creating Engaging Visuals and Designing Impactful Slides
  • Your Delivery: Using Business Storytelling Techniques
    • Captivating Your Audience From The Start
    • Creating Memorable Closing Statements
  • Your Audience: Connect and Engage
    • Types of Audiences and How to Engage Them
    • Connecting to and Managing Difficult Audiences
    • Hooking your Audience for Maximum Engagement
  • Application: Individual Speech Presentations and Feedback
    • Each participant delivers a prepared speech
    • Facilitator and peers give evaluations
  • Summary and Integration
  • Commitment to Learning
  • Closing

Prescribed Duration and Number Of Participants

  • Face-to-Face (with Revalida): 3 days (8 hours/day); 20 participants
  • Face-to-Face (without Revalida): 2 days (8 hours/day); 20-25 participants
  • Virtual (with Revalida): 3 days (4 hours/day); 20 participants
  • Virtual (without Revalida): 2 days (4 hours/day); 20-25 participants
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